Services
Purpose, Culture and Alignment
We guide organisations in aligning with their core purpose. This ensures that leadership, decision-making, and oversight are driven by the 'why'. A compelling organisational narrative, shared and owned by all parts of the business is a powerful catalyst for exceptional results.
Exploring, refining and reinforcing your organisations's essential intent delivers strategic clarity. It leads to purposeful objectives, and enables the untangling of performance measurement, generating the commitment and energy your organisation needs to deliver its ambitions.
Purpose Discovery and Enquiry
We'll work with you to reconnect with your organisation's essential intent and ensure that it is reflected succinctly in goals, objectives and incentives throughout your business.
Culture and Customers
We'll support you to develop and maintain a customer-centric culture which recognises and responds to the needs, expectations, and diverse nature of your service users and communities.
Organisational Climate
We can help you understand the dynamics of organisational climate - the factors which serve to amplify or suppress intrinsic motivation and the pursuit of purpose.
We'll guide you in the job of building, leading, and maintaning an organisational climate that supports engagement, innovation, and excellence.
Strategy and Governance
In our volatile world, strategy can often seem to be hostage to events. But taking a defensive position can be counterproductive. Purpose-driven organisations adapt and evolve while staying true to their long-term strategic ambition. This maintains engagement, drive, and focus.
We'll help you build a strategic framework that's meaningful and purposeful, with an approach to risk management and governance designed to facilitate rather than hinder your mission.
Strategy development & refinement
We'll support you to engage with internal and external stakeholders, developing impactful strategy that is meaningful and collectively owned.
Risk Ownership and Risk Culture
Work with us to establish an inclusive, participatory risk culture that focused on risk ownership and active risk management; not just risk avoidance.
Leadership and Governance
We assess and optimise governance and leadership models to ensure they support long-term objectives and innovation - serious about risk, regulation, and compliance, but always propelled by purpose.
Innovation and Improvement
Human beings are capable of achieving amazing things when we coalesce around a common goal. With clear, shared aims and an environment of trust and appreciation, our extraordinary capacity for creativity, innovation, and impact is unleashed - with exceptional results.
We'll work with you to foster a culture that is defined by passion, curiosity, and commitment; not just compliance.
Consumer Standards
We'll assist you on your continuous improvement journey, and help you embed customer-centricity in your way of working:
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Consumer Standards healthcheck
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Maximising the value of TSMs
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Inspection readiness
Change & Improvement
Change can be both meaningful and transformational - when it's driven by purpose:
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Improvement programmes & projects
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Service reviews and Scrutiny
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Service-led design
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Case reviews & learning reports
Performance Measurement
Intelligent, well-designed performance frameworks stimulate commitment and motivation, rewarding behaviours and outcomes that deliver on your organisation's strategic goals and mission. An approach that is too simplistic or transactional can limit engagement, impact morale, and subvert your purpose and strategy.
We'll work with your teams to develop an approach to performance measurement infused with purpose, meaning, and ambition.
Performance on Purpose
Supporting you and your teams to develop performance metrics based on doing the things that count; not counting the things that don't.
We can work with your teams to develop a compelling operational interpretation of strategy and purpose.
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Targets & Metrics
We'll support you to develop an integrated approach to performance measurement, risk ownership, and risk management:
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Measurement aligned to purpose and strategy
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Balanced scorecard implemantations
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OKR schemes